Onuri is a private, on-device journal that quietly shows you patterns in your own words. This page tells you how to get help.
For any question, issue, or feedback:
Email: onurisupport@gmail.com
We aim to respond within 3 business days.
Please include:
Your entries live on your device and, if you’re signed in to iCloud, in your personal iCloud account under Apple’s private CloudKit database. They are not sent to us. Nobody at Onuri can read them.
Sign in to the same iCloud account on both devices. Onuri uses Apple’s CloudKit to keep your entries in sync automatically. There is no separate account to create.
On your iPhone: Settings → your name (Apple ID) → Subscriptions → Onuri Premium → Cancel Subscription. This can also be reached from within Onuri via Settings → Manage subscription.
Cancelling ends premium features (Insights and Connections) at the end of your current billing period. Your entries remain fully accessible on the free tier.
Refunds for subscriptions are handled by Apple. You can request a refund at reportaproblem.apple.com or via Settings → your name → Media & Purchases → View Account → Purchase History.
Open the entry, tap the ⋯ menu, then Delete. Or swipe left on any entry in the list.
Open Onuri → Settings → Delete account. This removes every entry from your iCloud and signs you out. This action cannot be undone.
Onuri uses Apple’s on-device Natural Language framework to detect people, places, dates, times, and topics. It’s very good but occasionally miscategorises. If you’d like a different classification, edit the surrounding text of the entry — the app will re-extract on save.
Yes — Onuri fully supports English, Korean (한국어), and Japanese (日本語). Pill detection, insights, and interface all adapt to your device’s language.
Yes. Onuri does not use analytics, advertising SDKs, or tracking. Entries never leave your device or your iCloud. See our Privacy Policy for full details.
We’d love to hear about it. Please email onurisupport@gmail.com with the details above (device, iOS, app version, what you were doing). We take reports seriously and reply to every email.
Ideas welcome. Same email — we read every message and consider each suggestion for future releases.
John Henry Roche 24A Baggot Street Upper Dublin 4, D04 N528 Ireland